:root{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--fondo:#0a1120;--barra:#0c1528;--tarjeta:#111b30;--tarjeta-alta:#16223b;--borde:#22304d;--borde-fuerte:#31426a;--texto:#e7edf7;--tenue:#93a3bd;--primario:#2f6fed;--azul:#3b82f6;--verde:#22c55e;--morado:#7c3aed;--morado-claro:#a78bfa;--ambar:#f59e0b;--naranja:#f97316;--rojo:#ef4444;--turquesa:#14b8a6;--gris:#64748b;--radio:14px;font-family:Inter,Segoe UI,system-ui,-apple-system,sans-serif;font-size:15px}*{box-sizing:border-box}body{background:var(--fondo);color:var(--texto);margin:0}button,input,select,textarea{font:inherit;color:inherit}a{color:inherit}h1,h2,h3,h4,p{margin:0}.marco{grid-template-columns:250px 1fr;min-height:100vh;display:grid}.barra{background:var(--barra);border-right:1px solid var(--borde);flex-direction:column;gap:22px;height:100vh;padding:20px 14px;display:flex;position:sticky;top:0}.logo{align-items:center;gap:10px;padding:0 6px;display:flex}.logo-icono{color:var(--primario)}.logo strong{letter-spacing:1px;font-size:26px;line-height:1;display:block}.logo span{font-size:15px;font-weight:600}.barra nav{flex-direction:column;gap:4px;display:flex;overflow-y:auto}.enlace{color:var(--tenue);border-radius:10px;align-items:center;gap:12px;padding:11px 14px;font-weight:500;text-decoration:none;display:flex}.enlace:hover{background:var(--tarjeta);color:var(--texto)}.enlace.active{background:var(--primario);color:#fff}.burbuja{background:var(--verde);color:#04210f;border-radius:99px;margin-left:auto;padding:1px 8px;font-size:12px;font-style:normal;font-weight:700}.pie-barra{border:1px solid var(--borde);border-radius:12px;flex-direction:column;gap:10px;margin-top:auto;padding:12px;font-size:13px;display:flex}.pie-barra small{color:var(--tenue);margin-left:16px;display:block}.pie-barra .version{margin-left:0}.punto{vertical-align:middle;border-radius:50%;width:9px;height:9px;margin-right:7px;display:inline-block}.punto.verde{background:var(--verde)}.punto.ambar{background:var(--ambar)}.pulso{animation:1.6s infinite pulso}@keyframes pulso{50%{opacity:.35}}.principal{flex-direction:column;min-width:0;display:flex}.encabezado{border-bottom:1px solid var(--borde);background:var(--fondo);z-index:5;align-items:center;gap:20px;padding:18px 28px;display:flex;position:sticky;top:0}.titulo{flex:1;min-width:0}.titulo h1{font-size:26px}.titulo p{color:var(--tenue)}.boton-menu{border:1px solid var(--borde);cursor:pointer;background:0 0;border-radius:8px;padding:6px 10px;display:none}.selector-empresa{color:var(--tenue);flex-direction:column;gap:2px;font-size:12px;display:flex}.selector-empresa select,.filtros select,.campo-linea select{background:var(--tarjeta);border:1px solid var(--borde-fuerte);border-radius:8px;padding:7px 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8px;font-size:12px}.insignia.verde{color:#4ade80;background:#22c55e29}.insignia.ambar{color:#fbbf24;background:#f59e0b29}.insignia.azul{color:#93c5fd;background:#3b82f62e}.insignia.morado{color:#c4b5fd;background:#7c3aed33}.insignia.gris{color:#cbd5e1;background:#64748b38}.kpis{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;display:grid}.kpi{background:var(--tarjeta);border:1px solid var(--borde);border-radius:var(--radio);align-items:center;gap:14px;min-width:0;padding:16px 18px;display:flex;position:relative}.kpi>div{flex-direction:column;gap:2px;min-width:0;display:flex}.kpi small{color:var(--tenue)}.kpi strong{font-size:26px;line-height:1.15}.kpi-icono{border-radius:50%;flex:none;place-items:center;width:52px;height:52px;display:grid}.kpi-icono.verde{color:#4ade80;background:#22c55e2e}.kpi-icono.azul{color:#93c5fd;background:#3b82f633}.kpi-icono.morado{color:#c4b5fd;background:#7c3aed3d}.kpi-icono.ambar{color:#fbbf24;background:#f59e0b2e}.cambio{border-radius:8px;padding:3px 8px;font-size:12px;font-weight:700;position:absolute;top:14px;right:14px}.cambio.sube{color:#4ade80;background:#22c55e29}.cambio.baja{color:#fca5a5;background:#ef444429}.tabla-scroll{position:relative;overflow-x:auto}.tabla{border-collapse:collapse;width:100%;font-size:14px}.tabla th{text-align:left;color:var(--tenue);background:var(--tarjeta-alta);white-space:nowrap;padding:9px 10px;font-weight:500}.tabla td{border-top:1px solid var(--borde);vertical-align:middle;padding:10px}.tabla small{color:var(--tenue)}.persona{align-items:center;gap:10px;display:flex}.persona small{color:var(--tenue);font-size:12px;display:block}.estado{white-space:nowrap;border-radius:8px;padding:4px 10px;font-size:13px;font-weight:600;display:inline-block}.estado.en_llamada,.estado.contestada{color:#4ade80;background:#22c55e2e}.estado.en_espera{color:#93c5fd;background:#3b82f638}.estado.disponible,.estado.pausa{color:#e2e8f0;background:#64748b40}.estado.no_contesto,.estado.ocupado{color:#fbbf24;background:#f59e0b29}.estado.buzon{color:#c4b5fd;background:#7c3aed33}.estado.invalido{color:#fca5a5;background:#ef444429}.acciones-mini{gap:6px;display:flex}.acciones-mini button{background:var(--tarjeta-alta);border:1px solid var(--borde-fuerte);cursor:pointer;border-radius:8px;place-items:center;padding:5px 7px;display:grid}.acciones-mini button:hover{border-color:var(--primario);color:#fff}.paginacion{color:var(--tenue);justify-content:space-between;align-items:center;gap:10px;font-size:14px;display:flex}.campana-nombre{font-size:22px}.barra-avance{background:var(--borde);border-radius:99px;height:10px;overflow:hidden}.barra-avance span{background:linear-gradient(90deg, var(--azul), #38bdf8);border-radius:99px;height:100%;display:block}.mini-kpis{grid-template-columns:repeat(4,1fr);gap:10px;display:grid}.mini-kpis div{border-left:1px solid var(--borde);flex-direction:column;padding-left:10px;display:flex}.mini-kpis div:first-child{border-left:0;padding-left:0}.mini-kpis strong{font-size:20px}.mini-kpis small{color:var(--tenue);font-size:12px}.cola{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.cola div{border-radius:12px;flex-direction:column;padding:12px 14px;display:flex}.cola strong{font-size:24px}.cola small{color:var(--tenue);font-size:12px}.cola .azul{background:#3b82f61f}.cola 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strong{text-align:right}.campo-linea{color:var(--tenue);align-items:center;gap:8px;font-size:14px;display:flex}.plantillas{grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px;display:grid}.plantilla{border:1px solid var(--borde);border-radius:12px;flex-direction:column;align-items:flex-start;gap:6px;padding:12px;display:flex}.plantilla small{color:var(--azul)}.editor{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:20px;display:grid}.editor-form{flex-direction:column;gap:16px;min-width:0;display:flex}.editor-vista{flex-direction:column;gap:16px;display:flex;position:sticky;top:100px}.campo{color:var(--tenue);flex-direction:column;flex:1;gap:5px;min-width:140px;font-size:13px;display:flex}.campo.corto{flex:0 0 110px;min-width:90px}.campo input,.campo select,textarea,.buscador,.redactar input{background:var(--fondo);border:1px solid var(--borde-fuerte);color:var(--texto);border-radius:9px;width:100%;padding:9px 11px;font-size:15px}.campo 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var(--primario)}.tarjeta-estado.azul{border-top-color:var(--azul)}.tarjeta-estado.verde{border-top-color:var(--verde)}.tarjeta-estado.ambar{border-top-color:var(--ambar)}.tarjeta-estado.morado{border-top-color:var(--morado-claro)}.tarjeta-estado.naranja{border-top-color:var(--naranja)}.tarjeta-estado.rojo{border-top-color:var(--rojo)}.resumen-cobro{flex-wrap:wrap;gap:12px;display:flex}.resumen-cobro div{background:var(--tarjeta);border:1px solid var(--borde);border-radius:12px;flex-direction:column;padding:10px 16px;display:flex}.resumen-cobro small{color:var(--tenue);font-size:12px}.resumen-cobro strong{font-size:18px}.bandeja{grid-template-columns:320px 1fr;gap:0;min-height:600px;padding:0;display:grid;overflow:hidden}.conversaciones{border-right:1px solid var(--borde);max-height:760px;margin:0;padding:0;list-style:none;overflow-y:auto}.conversaciones button{text-align:left;border:0;border-bottom:1px solid var(--borde);cursor:pointer;background:0 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li{background:var(--tarjeta-alta);border:1px solid var(--borde);border-radius:99px;align-items:center;gap:6px;padding:4px 6px 4px 12px;display:flex}.etiquetas button{cursor:pointer;color:var(--tenue);background:0 0;border:0;font-size:16px}@media (width<=1200px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.rejilla.dos,.editor{grid-template-columns:minmax(0,1fr)}.editor-vista{position:static}.tarjetas-estado{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width<=820px){.marco{grid-template-columns:1fr}.barra{z-index:30;width:260px;transition:transform .2s;position:fixed;top:0;left:0;transform:translate(-100%)}.menu-abierto .barra{transform:none}.boton-menu{display:block}.encabezado{flex-wrap:wrap;gap:10px;padding:12px 16px}.titulo h1{font-size:20px}.titulo p{display:none}.selector-empresa{flex-basis:100%;order:3}.selector-empresa select{width:100%}.usuario div{display:none}.contenido{padding:16px}.kpis{grid-template-columns:1fr}.tarjetas-estado{grid-template-columns:repeat(2,minmax(0,1fr))}.dona-caja{grid-template-columns:1fr;justify-items:center}.mini-kpis{grid-template-columns:repeat(2,1fr)}.mini-kpis div:nth-child(3){border-left:0;padding-left:0}.cola,.bandeja{grid-template-columns:1fr}.conversaciones{border-right:0;border-bottom:1px solid var(--borde);max-height:260px}.mensaje{max-width:90%}}@media print{.barra,.encabezado,.no-imprimir{display:none!important}.marco{display:block}body{color:#000;background:#fff}.tarjeta,.tarjeta-estado,.resumen-cobro div{background:#fff;border-color:#ccc}}.cm-solo-lector{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.cm-oculto{display:none}.cm-modulo :focus-visible,.cm-grupo-menu :focus-visible{outline-offset:2px;border-radius:6px;outline:2px solid #93c5fd}.cm-modulo input:focus-visible,.cm-modulo select:focus-visible,.cm-modulo textarea:focus-visible{outline-offset:0;border-color:var(--azul)}.cm-grupo-menu{border-top:1px solid var(--borde);flex-direction:column;gap:2px;margin-top:6px;padding-top:8px;display:flex}.cm-grupo-titulo{cursor:pointer;text-align:left;width:100%;font-size:inherit;background:0 0;border:0}.cm-grupo-titulo.dentro{color:var(--texto)}.cm-flecha{margin-left:auto;transition:transform .15s;transform:rotate(-90deg)}.cm-flecha.abierta{transform:none}.cm-grupo-enlaces{flex-direction:column;gap:2px;display:flex}.enlace.cm-sub{padding:8px 12px 8px 26px;font-size:14px}.cm-modulo select,.cm-modulo textarea,.cm-modulo input:not([type=checkbox]):not([type=radio]):not([type=file]):not([type=color]){background:var(--fondo);border:1px solid var(--borde-fuerte);color:var(--texto);border-radius:9px;min-width:0;max-width:100%;padding:8px 10px;font-size:14px}.cm-modulo input:disabled,.cm-modulo select:disabled{opacity:.45}.cm-modulo .casilla 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var(--borde);border-radius:12px;flex-direction:column;gap:8px;padding:12px;display:flex}.cm-agente{font-size:13px;gap:6px!important;padding:4px 12px!important}.cm-campo-audio{color:var(--tenue);flex-direction:column;gap:5px;font-size:13px;display:flex}.cm-audio-fila{flex-wrap:wrap;align-items:center;gap:8px;margin-top:4px;display:flex}.cm-audio-fila small{overflow-wrap:anywhere;min-width:0}.cm-teclado{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;max-width:560px;display:grid}.cm-tecla{text-align:left;background:var(--fondo);border:1px solid var(--borde);cursor:pointer;border-radius:12px;flex-direction:column;align-items:flex-start;gap:4px;min-width:0;min-height:76px;padding:8px 10px;display:flex}.cm-tecla strong{font-size:22px;line-height:1}.cm-tecla small{color:var(--tenue);-webkit-line-clamp:2;overflow-wrap:anywhere;-webkit-box-orient:vertical;font-size:12px;display:-webkit-box;overflow:hidden}.cm-tecla.con-opcion{background:var(--tarjeta-alta);border-color:var(--borde-fuerte)}.cm-tecla.con-opcion small{color:var(--texto)}.cm-tecla.con-problema{border-color:var(--rojo)}.cm-tecla.elegida{outline:2px solid var(--primario)}.cm-tecla-editor{flex-direction:column;gap:6px;display:flex}.cm-celda-texto{max-width:420px;color:var(--tenue);font-size:13px}.cm-arbol-caja{padding-bottom:4px;overflow-x:auto}.cm-arbol,.cm-arbol ul{margin:0;padding:0;list-style:none}.cm-arbol ul{border-left:1px dashed var(--borde-fuerte);margin-left:14px;padding-left:14px}.cm-arbol li{min-width:0;margin:6px 0}.cm-nodo{background:var(--tarjeta-alta);border:1px solid var(--borde);border-radius:10px;flex-wrap:wrap;align-items:center;gap:6px 8px;min-width:0;padding:7px 10px;font-size:14px;display:flex}.cm-nodo strong{overflow-wrap:anywhere;font-weight:600}.cm-nodo-etiqueta{color:var(--tenue);font-size:12px;font-weight:600}.cm-nodo-icono{color:#93c5fd;display:inline-flex}.cm-nodo.ivr .cm-nodo-icono{color:#c4b5fd}.cm-nodo.horario .cm-nodo-icono{color:#fbbf24}.cm-nodo.buzon .cm-nodo-icono,.cm-nodo.colgar .cm-nodo-icono{color:var(--tenue)}.cm-nodo.ciclo{border-color:var(--rojo);background:#ef44441f}.cm-nodo.roto{border-color:#ef444499}.cm-nodo.nulo{color:var(--tenue);background:0 0;border-style:dashed}.cm-modo-noche{border-left:4px solid var(--verde)}.cm-modo-noche.noche{border-left-color:var(--morado-claro);background:linear-gradient(160deg, #7c3aed24, var(--tarjeta) 60%)}.cm-modo-noche.abierto{border-left-color:var(--azul)}.cm-semana{flex-direction:column;gap:4px;display:flex}.cm-semana-horas{color:var(--tenue);justify-content:space-between;margin-left:42px;font-size:11px;display:flex}.cm-semana-dia{grid-template-columns:36px minmax(0,1fr);align-items:center;gap:6px;display:grid}.cm-semana-nombre{color:var(--tenue);font-size:12px}.cm-semana-pista{border:1px solid var(--borde);background-color:var(--fondo);background-image:linear-gradient(to right, var(--borde) 1px, transparent 1px);background-size:25% 100%;border-radius:6px;height:16px;position:relative;overflow:hidden}.cm-semana-franja{background:linear-gradient(90deg, var(--azul), #38bdf8);border-radius:4px;position:absolute;top:0;bottom:0}.cm-ahora{background:var(--fondo);border:1px solid var(--borde);border-radius:10px;flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;font-size:14px;display:flex}.cm-rutas-salida{flex-direction:column;gap:10px;display:flex}.cm-ruta-salida{border:1px solid var(--borde);background:var(--fondo);border-radius:12px;flex-direction:column;gap:10px;padding:12px;display:flex}.cm-ruta-salida>.fila-entre{flex-wrap:wrap;align-items:flex-start}.cm-ruta-salida.apagada{opacity:.6}.cm-ruta-salida.elegida{border-color:var(--primario)}.cm-cadena-troncales{grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:8px;margin:0;padding:0;list-style:none;display:grid}.cm-cadena-troncales li{border:1px solid var(--borde);background:var(--tarjeta);border-radius:10px;flex-direction:column;gap:5px;padding:8px 10px;display:flex}.cm-cadena-troncales li.apagada{opacity:.55}.cm-tarjetas-troncal{grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:10px;display:grid}.cm-troncal{text-align:left;background:var(--fondo);border:1px solid 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